Last Updated: May 2025

Thank you for purchasing our products on the website www.chatbotapp.ai (“Product”) by HubX (“HubX” or “Company”).

The Company offers you a refund right for purchases that are directly made on the website www.chatbotapp.ai (“Website”), if you are not satisfied with the Product, provided that the conditions set forth in this Refund Policy are met, in addition to the refund rights that are mandatorily granted by the applicable laws.

By purchasing a subscription or service, you acknowledge that the purchase is final and that you are accessing a DIGITAL SERVICE with immediate availability. Due to the nature of digital content, refunds are not available once access has begun, unless otherwise expressly stated in these Terms.

I. SUBSCRIPTION

www.chatbotapp.ai (“Website”) is provided by HubX on a free basis. Once you start using the Website, you will have access to its basic features, including the browser version of the Chatbot App mobile app at www.chatbotapp.ai. Access to unlimited features of Chatbot App requires paid subscriptions. The full list of Chatbot App’s features and pricing are provided on the Website. You can choose different subscription options. Prices are in U.S. dollars and may vary in countries other than the U.S. You will have all the necessary information about your subscription plan and on the Website before the purchase.

Your subscription will be automatically renewed within 24 hours before the current subscription ends and in case you did not cancel your subscription before the end of the current subscription period.

II. FREE TIER

You have an opportunity to try free tier options during the first three message requests. To continue using the Website, you should choose one of the paid subscriptions provided on the Website.

III. PAYMENT METHODS

You can pay for your subscription via debit or credit card. The payment is processed via Paddle

payment system or with your PayPal account. Payment will be charged to the payment method you provided at the time of purchase. You authorize us to charge the applicable subscription fees to the payment method that you have chosen.

IV. CANCELLATION

Canceling your subscription means that the automatic renewal will be disabled, but you will still have access to all your subscription features for the remaining time of your then-current period. Note that deleting the app does not cancel your subscriptions.

If you purchased a subscription or enabled free trial on App Store: If you are eligible for a refund, you’ll have to request it directly from Apple. To request a refund, follow these instructions from the Apple support page.

If you purchased a subscription or enabled free trial on Google Play: If you are eligible for a refund, you'll have to request it directly from Google. To request a refund, follow these instructions from Google's support page.

If you purchased a subscription or enabled free trial on our website: Subscriptions are managed by you. Please access your personal account on the Paddle Customer Portal to see your subscription purchases and manage your subscription - the link will be shared with you in our email when your subscription is activated. You may cancel your subscription purchased on our Website by contacting us via email: [email protected] or our “Contact Us” form available on the Website, or by clicking the cancellation link in the confirmation email you received after completing the payment process. To avoid being charged for your next billing period, cancel your subscription at least 24 hours before your next billing date. Subscription fees are non-refundable.

V. REFUNDS

Please note that, generally, all purchases are considered final and non-refundable due to immediate access to the digital service, except otherwise is stated in this policy. We do not offer refunds or credits for partially used periods, except as required by applicable laws in your jurisdiction and certain criteria established by our company:

To qualify for a refund, customers must meet BOTH of these two criteria stated below:

  1. Refund Requests Within 7 Days:
    To be eligible for a refund, customers must submit their request within 7 days of making their purchase directly through our website. It is essential that all refund claims are made before the end of the subscription period and not exceed the active usage limit stated below.

  2. No Active Usage (Less than 10 messages)
    Eligibility for a refund within this 7-day window will be determined based on product usage. We define active usage as sending more than 10 message requests (inputs) through our product. Such active usage will make the purchase non-refundable. Conversely, customers who have sent fewer than 10 message requests may qualify for a refund, assuming their request is filed within the 7-day period.

Given the considerable server resources and associated costs of operating the AI models that facilitate our service, purchases made by users who exceed the defined activity threshold (10 or more message requests) will not be eligible for refunds.

Exceptions:

  • Beyond 7 Days: Any refund requests made more than 7 days after the purchase date are non-refundable.

  • Active Usage: Due to the significant server resources and costs associated with running the AI models that power our service, purchases by actively engaged users (10 or more message requests (inputs)) are non-refundable.

General Conditions:

Payments are non-refundable and/or non-exchangeable if the conditions of this Refund Policy are not met. Additionally, should an alternative refund option (e.g., a free trial) be offered at checkout, it will supersede this Refund Policy, and customers opting for that alternative will not be eligible for refunds hereunder. Please review our Terms of Use for additional packages. Additional packages are added to and bound to the user's main subscription package. Therefore, if the main package subscription ends, additional packages will also expire. Users shall meet the conditions of main package refund criteria as explained above. Purchasable playbooks are non-refundable by their nature, and for the individual use only.

VI. CHARGEBACKS/DISPUTES

If, at any time, you initiate a chargeback or otherwise reverse any payment of applicable subscription fees in your account, we may disable or terminate your account immediately at our sole discretion for the breach of your payment obligations hereunder. We reserve the right to dispute any chargeback received, including by providing the relevant financial institution with any information proving that the payment in question was authorized by the user responsible for such chargeback.

VII. CHANGES TO THIS REFUND POLICY

We reserve the right to modify, terminate, or otherwise amend our offered subscription plans at any time. We will give you reasonable notice of any such changes by posting them on or through the App and/or by sending you an email notification, or in other prominent ways. If you do not wish to pay the new fees, you can cancel the applicable subscription prior to the change going into effect.

*Please make a screenshot of this information for your reference. This may help you to control your subscriptions.*

Disclaimer

Chatbot App is not affiliated with OpenAI, Google, Stability AI, or any other providers of large language models (LLMs). Instead, we utilize its official APIs to deliver the technology under an official service agreement with these companies.

Contact Us

If you have any questions or suggestions about the Refund Policy, don’t hesitate to contact us via [email protected]. For further information, please review our Terms of Use.

HubX Yazılım Hizmetleri Anonim Sirketi

Updated at 2025-06-04